Refund Policy

All products sold on Nyx Solution are digital goods. Due to the nature of digital products (which can be instantly copied and used), our general policy is no refunds once a product has been delivered and accessed.

This is consistent with standard industry practice for digital marketplaces. By completing a purchase, you acknowledge and accept this policy.

We offer a replacement (not a monetary refund) in the following circumstances:

• ✓Product Does Not Work: The delivered account, code, or file is invalid, expired, or does not function as described.
• ✓Wrong Item Delivered: You received a product that does not match the listing description.
• ✓Product Already Used: The item delivered was already used or claimed by someone else.

⚠ Replacement requests must be made within the replacement window specified on the product listing (typically 3 days from delivery).

• ✕You changed your mind after purchase
• ✕You purchased the wrong product by mistake
• ✕The product worked at delivery but was later banned or suspended due to your actions (e.g., violating the account's terms of service)
• ✕You failed to use the product within any stated validity period
• ✕The product was clearly described but did not meet your personal expectations
• ✕Requests made after the replacement window has expired

To request a replacement:

1. 1Go to My Orders and find the relevant order
2. 2Expand the order and click the replacement request option for the item
3. 3Describe the issue clearly and attach evidence if possible (e.g., screenshot showing the account is invalid)
4. 4Our team will review your request within 24–48 hours

In exceptional cases where a replacement is not possible (e.g., the product type is out of stock), we may issue a refund to your Nyx Solution Wallet Balance instead.

Wallet balance refunds are not transferable to external bank accounts or payment methods and can only be used for future purchases on the Platform.

The 5% platform fee is non-refundable in all cases, as it covers processing and platform operational costs.

If you have a dispute, please contact us first through our support system before initiating a chargeback with your bank or payment provider.

Initiating a chargeback without first attempting to resolve the issue through our support system may result in:

• !Immediate suspension of your account
• !Blacklisting from the Platform
• !Legal action where applicable

We are committed to resolving genuine disputes fairly and quickly.

For any refund or replacement questions not covered above, please open a support ticket or contact us directly. We aim to respond to all queries within 24 hours.